ZG:
"Pitkin County wins ZG’s award for excellence in customer service this week.
Your tax-funded bureaucrats can do more than buy land and reject subdivisions, it turns out. On Wednesday they picked up one man’s fight to improve the allegedly crappy cell phone service at his home near the roundabout.
Dan Levinson, of Maroon Drive, addressed the Pitkin County commissioners Wednesday, detailing a nine-plus-month battle with AT&T. He said last June the company’s service in his ’hood went out ... and he hasn’t been able to get any answers since as to what happened out there.
“The only thing I could think of is to come to you,” he told the county board.
That afternoon, county manager Jon Peacock was on the phone with AT&T asking what was up with the dead zone.
When ZG called AT&T and spoke with a regional spokesman the next day, she already knew all about Mr. Levinson’s Kafkae-sque struggle to get a signal and the county’s top executive’s effort on his behalf.
But, she said, his service might not get better any time soon. There’s no tower down in the area, apparently, and none of their local service infrastructure has changed.
“We understand his frustration and we are doing everything we can to resolve this issue,” she said.
Yeah. Can you hear me now? ...." (Read more? ZG knows. Click title)
"Unapologetically pursuing and tracking patterns within the news others make since 2010."
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